Updated November 2025

Luna Streams Terms of Service

These Terms outline the agreement between Luna Streams (“we”, “us”) and you, the subscriber, for access to our IPTV services in Australia. Please review this document before activating or renewing your subscription.

Read Key Highlights Contact Legal Team

Transparent billing in AUD with GST where applicable
Fair use aligned with Australian copyright law
Human support based in AEST hours

Key highlights you should know

We aim to keep our IPTV experience legal, secure, and predictable for Australian households. The following summary captures the most important clauses. The full Terms apply to every Luna Streams user, including free trials and paid plans.

Account eligibility: You must be at least 18 years old and provide accurate contact details. One subscription is intended for a single household unless stated otherwise.
Licensed content only: Luna Streams delivers streams sourced from authorised partners. Reselling or restreaming our feeds is prohibited and may result in termination.
Billing & renewals: All plans renew automatically unless cancelled before the renewal date. Invoices are issued in AUD and include GST where required.

Your responsibilities

Security: Safeguard your login credentials. We may suspend access after repeated failed logins or suspicious activity.
Fair streaming: Use Luna Streams for personal, non-commercial viewing. Automated scraping, recording, or redistribution is not permitted.
Compliance: Follow local laws, ISP policies, and our Acceptable Use guidelines. Illegal content requests will be reported.
Support requests: Contact lunastreamsau@gmail.com for technical help. Legal questions can be sent to lunastreamsau@gmail.com.

Full agreement

The sections below form the full Terms of Service. If anything is unclear, reach out before activating your subscription.

Service description: Luna Streams provides access to IPTV streams, electronic programme guides, and support services. We may update channel line-ups or features without notice to keep the service compliant.
Free trials: Trials are limited to one per household, may be revoked for abuse, and convert to paid plans only with your explicit consent.
Payments: Charges are processed via Stripe or PayPal. You authorise recurring payments until you cancel. Failed payments may pause your access.

For a simplified explanation, see our Refund & Cancellation Policy.

Termination policy

We may suspend or cancel access if:

You breach these Terms or applicable law;
You manipulate or share playlists/accounts externally;
Payment information is invalid or disputed.

We’ll notify you via email before permanent termination whenever reasonable.

Your rights & ours

Your rights

Access working streams during your paid period.
Receive timely support during published hours.
Cancel any time with service continuing until the end of the billing cycle.
Request data access or deletion as outlined in our Privacy Policy.

Our rights

Update plans, pricing, or policies with 14 days’ notice.
Temporarily suspend services for maintenance or legal compliance.
Limit concurrent streams to protect network stability.
Refuse service when fraud or misuse is detected.

Changes to these Terms will be posted here with an updated revision date. Material changes will also be emailed to active subscribers.

1. Definitions

“Service” means the Luna Streams IPTV platform, apps, and support resources. “Subscriber” means the individual purchasing access. “Content Partners” are third-party licensors providing channels or assets for lawful distribution in Australia.

2. Account creation

You must provide a valid email address, phone number, and payment method. We may request identification to confirm eligibility or investigate fraud.

3. Service availability

We aim for 99% uptime. Planned maintenance will be announced via email or in-app notices. Access may vary based on rights restrictions or network conditions.

4. Usage limitations

Unless you hold a commercial licence, use the Service for private viewing only. Prohibited actions include account sharing beyond your household, copying streams, or bypassing security measures.

5. Payments & charges

Charges are billed in advance, and promotional offers are honoured for their stated duration. We may suspend or terminate your account if payment cannot be processed.

6. Refunds

Our refunds are governed by the Refund & Cancellation Policy. Australian Consumer Law remedies apply if the Service fails to operate as promised.

7. Intellectual property

All logos, interfaces, and software remain Luna Streams’ property. Content belongs to our partners and is licensed, not sold, to you for personal use.

8. Liability

To the maximum extent permitted by law, our liability is limited to the amount you paid in the previous 12 months. We are not liable for indirect losses, including ISP outages or device incompatibility.

9. Governing law

These Terms are governed by the laws of New South Wales, Australia. Disputes will be handled in NSW courts unless otherwise agreed.

10. Contact

Questions, complaints, or legal notices can be sent to: Luna Streams Legal, PO Box 1142, Sydney NSW 2000, or via email at lunastreamsau@gmail.com.

Need clarification?

We’re happy to help you understand our Terms so you can stream confidently. Our support hours run 8am–10pm AEST, seven days a week.

Email lunastreamsau@gmail.com for account issues or lunastreamsau@gmail.com for compliance queries.

Australian Consumer Law compliant
Transparent pricing in AUD
24/7 network monitoring